Privacy Policy
Rise Chiropractic & Wellness (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
- Name, phone number, and email address (via contact and booking forms)
- Health information relevant to your chiropractic care
- Payment information (processed securely through third-party providers)
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your personal information to:
- Provide and manage your chiropractic appointments and care
- Communicate with you about your bookings and health
- Comply with legal and regulatory obligations (including AHPRA requirements)
- Improve our website and services
3. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Healthcare practitioners involved in your care (with your consent)
- Third-party service providers (e.g., booking software, payment processors) bound by confidentiality obligations
- Government or regulatory bodies where required by law
4. Health Information
Health information is sensitive information under the Privacy Act. We collect and handle your health information only as necessary to provide chiropractic care. We store health records securely and retain them in accordance with applicable legal requirements.
5. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience and collect anonymous usage statistics. You may disable cookies through your browser settings; however, some features of the site may not function as intended.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our systems are secured and access to personal information is restricted to authorised staff only.
7. Accessing or Correcting Your Information
You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act, you may lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
For privacy-related enquiries, please contact:
Rise Chiropractic & Wellness
Albion, Brisbane QLD
Email: admin@risechiro.com.au
10. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. Last updated: April 2026.